5.3 Troubleshooting LockDown Browser
Having Trouble?
Walk through the steps below listed below.
If you are still having trouble,
please reference information at the bottom regarding best point of contact for assistance.
- Be sure you have the correct version of LockDown Browser. Especially if you have used it at another institution. You can download the correct version from this link: https://download.respondus.com/lockdown/download.php?id=470167117
Links to an external site.
- Are you having trouble downloading? Ensure that you have Admin access to your computer. If you are using a work computer - you may not have the necessary rights, or there may be security settings in place preventing it from being downloaded.
- Be sure all of Operating System (OS) is up to date.
- Please note that this is different from updating your apps. If you need assistance, ITS can assist you with ensuring your computer is up to date!
- To update an iPad:
Go to Settings > General, then tap Software Update.
- Are you using an iPad? If you are, be sure that your instructor is aware you are using it to take the quiz (there are additional necessary settings).
Feel free to test Respondus Lock-Down Browser
with the following Practice Exam before accessing your live exam.
Contact Information
CEITL & DE: Manages LockDown Browser
If you have followed the steps above and are still having difficulty contact their office to schedule a time to troubleshoot the problem.
Phone: 843-953-TEAM (8326)
Email: ceitlde@citadel.edu
Office: Bond Hall 363
ITS
Can provide assistance with checking if you have admin rights to your computer as well as updating your OS.
Phone: 843-953-HELP (4357)
Email: helpdesk@citadel.edu
Office: Across from Computer Labs
Click Here for additional LockDown Browser student resources Links to an external site.